Don't panic

Many people in the dental journals have done their best to explain why a comprehensive practice management system makes compliance with the CQC requirements an absolute doddle. Many are providing lectures and training programs to guide you line by line and they have been at pains to indicate that for those practices who have Investors in Practice or the BDA's good practice award are in a great place to be a fully registered practice of the future.

So why is it so difficult? Why do members of your staff not know the basic things about your practice? For example, where are your emergency drug supplies, what is your complaints procedure and how do you deal with the patient who complains? Why do so many of your front line team not know how to talk to a patient on the telephone so that the patient, prospective or existing, is keen to come and visit the practice?