A golden opportunity

In 1998 I looked at Investors in People (IiP) as a way of taking my practice to the next stage of development. This was new territory for me and involved such heady things as staff appraisals, structured staff meetings, team training and formulating a business plan. I had always considered that as a dental practice we were keeping up with expected requirements but these were a step further.

The implementation from 1999 had immediate effect from which I felt my entire team, the practice and patients benefitted enormously. Communication improved instantly, standards were raised, everyone had a training programme, we had done our SWOT analysis and had a business plan (albeit low key) in place. I completed my Key Worker NVQ level 3 and became a devoted supporter of Investors in People. My enthusiasm knew no bounds and I was appointed Ambassador for IiP, lecturing around the country on the benefits of achieving the standard - I even reached the finals of Ambassador of the Year!