Customer service acknowledged

Denplan is celebrating after scooping a hat-trick of recognitions at the Top 50 Companies for Customer Service awards ceremony in London. They won awards for the “Best in Service Provider” and “Best Extra Small Centre” and came second in the “Best Calls” category, with a score of 95.85 per cent – their highest ever score.

Following a year that saw the customer advisors take around 170,000 calls, process 3,000 items of post and respond to 12,000 emails. Neil Warren, director of customer services at Denplan commented: “These awards are a real testament to the hard work and dedication of our customer services teams here.  As a company we really value the great customer service we offer and to be recognised among so many big players in the UK is something we’re very proud of.”

Richard Foord, customer service manager, added: “Taking part in the Top 50 Call Centres for Customer Service programme has allowed us to understand how our customers view us, making sure we’re on the path to achieving our aim of ‘getting it right first time’.  The results are a fantastic motivation for all of us, the benchmarking and operational tools give us a valuable insight into our customer service offerings and how we can continually build and improve as an organisation. I am so proud of the whole team and we will strive to always improve on our results.”