GDC plans on the right track, says DDU

The DDU responded to the GDC’s new corporate strategy which outlines the regulator’s plans for the next three years. The strategy restates the GDC’s commitment to working with regulators and health services across the UK, as well as patient organisations and the professions to develop a coherent system for resolving complaints and routing complaints effectively.

John Makin, head of the DDU, said, “The DDU has long advised members that they can reduce the risk of a complainant being taken to the GDC by ensuring their in-house complaints procedure is well signposted and addresses patients’ complaints in a reasonable timeframe.

“As we stressed in our response to the consultation on the new strategy, it is important for patients to have a clear and consistent message about how to make a complaint. This will ensure complaints are made to the right organisation that can address them most effectively. It will eliminate unnecessary duplicate investigations taking place into the same complaint, creating additional stress for dental professionals.