What this means for customers is that there is always someone able to respond to enquiries and provide answers based upon professional experience, and the customer service team is no exception.
When you place a call to Prestige Dental you may find Lisa Purdy, a customer service advisor, on the other end of the phone. She has worked for Prestige since 2001, and in that time has become quite the expert on the products used in dentistry, as well as the needs of the dental team.
Lisa says: “I love working in customer service. For me the main objective is to keep our customers happy, something that we work hard to achieve each and every time.”
Alternatively, Diane Pinder, also a customer service advisor, may pick up the receiver; due to her long term service with Prestige Dental she has acquired a wealth of product knowledge and information, which is a useful combination for any customer service role.
When asked what her secret to great customer service is, Diane responded: “I pride myself on my customer service skills and my ability to resolve customer issues efficiently and effectively.”
Last – but by no means least – is customer service administrator Emma Booth. In her own words, Emma has, “…bags of customer service experience, and I am a firm believer that good service is good service no matter what the product is. I think that as long as you are empathetic, listen to each customer’s thoughts, suggestions and concerns, and do what you say you will you can’t go far wrong. Treating customers as individuals is key, as everyone has different needs and wants.”
To find out how working with the experts at Prestige Dental can benefit you and your patients, please call 01274 721 567or email info@prestige-dental.co.uk