Mutual benefit

The role of the treatment coordinator cannot only improve practice revenue and customer service; it’s also a great career move for team members who feel ready to elevate their professional career to the next level. Carol from Natural Smiles Dental Practice, in Northampton, is a perfect example of this.

Natural Smiles is a private practice, as well as high quality dental treatments, the practice also offers facial enhancement services. The team consists of two dentists, including principle dentist Bhavnish Waghela, two dental nurses, a business consultant, and Carol, the treatment coordinator.

Having been involved in dentistry for 21 years as a dental nurse, receptionist and, more recently, clinic manager, it had got to the stage where Carol was ready to face the next challenge in her career. Bhavnish was certain he did not want to lose a valuable member of staff, so when the issue of progression was discussed he suggested a new role for Carol, the treatment coordinator.