New focus on patients

Issued by the General Dental Council (GDC), the UK’s dental regulator, the standards were developed following intensive consultation with patients and the public.

‘Standards for the Dental Team’ takes effect on Monday September, 30,2013 and replaces the previous guidance ‘Standards for dental professionals’.

If a complaint is made about a dental professional their behaviour/conduct will be measured against the standards and guidance in this document.

The Standards include nine key principles:

1. Put patients’ interests first;
2. Communicate effectively with patients;
3. Obtain valid consent;
4. Maintain and protect patients’ information;
5. Have a clear and effective complaints procedure;
6. Work with colleagues in a way that serves the interests of patients;
7. Maintain, develop and work within your professional knowledge and skills;
8. Raise concerns if patients are at risk;
9. Make sure your personal behaviour maintains patients’ confidence in you and the dental profession.

New issues addressed in the ‘Standards’ include:

• Principles on communication and personal behaviour; (Being fluent in written and spoken English).
• Greater emphasis on softer skills; and
• New requirements to display indicative prices for treatment. (Price lists should be displayed in a reception or waiting area).