On the same page

01 April 2015
Volume 31 · Issue 4

Rachel Pointer on the importance of a united team approach.

Tooth brushing is one of those daily routines that unite us all. We all do it for two minutes both morning and night… or do we?
Recent studies suggest that advice on tooth brushing isn’t as uniform as we think. According to University College London researchers there is a lack of agreement over how, and for how long, we should be brushing. This is simply due
to a shortage of studies on the subject. A report in the British Dental Journal noted wide ranging brushing advice given by dental associations, dental textbooks and toothpaste and toothbrush companies.
An interesting way to look at it is to do a quick survey of your practice staff. Do they brush two or three times a
day? How long for? Do they use circular motions or a more vertical technique? You may be surprised at the results. More importantly, you need to all be on the same page when it comes to giving advice to patients. It would prove unhelpful if the dentist suggested one method of tooth brushing to a patient and then the hygienist or therapist discussed a different technique with them.
 
Working together
More and more we are advised to use a team approach with our patients, so it’s worth sitting down together as a practice to decide on your method of daily oral care advice. Having a team tactic will create harmony between staff in your practice, especially if you all initially work together to create the action plan. Your patients will not only leave with clear advice but if they have any queries when they return home they will be able to call in and speak to
the reception team, who will know the set practice guidelines, and be able to offer help over the phone.
When deciding on your daily oral health care guidelines discuss what you would each suggest and why. The areas of
agreement are the simple bits and can be added in easily. Where there is confusion talk it through as a team; look at the pros and cons and make a decision that you’re all happy with. One tip is to think about the products you stock and how they can play a part in this. For example, you may have oscillating, rotating electric toothbrushes for sale, so, it would be wise to all agree to suggest a circular brushing technique to patients. Then you can then back up your advice with a great product you have on offer. Not only does this give gravitas to your advice, it will
also boost your profits.
Each team member should be clear on the reasons why you have decided on the regime. As you’ll be well aware whilst some patients will sit in the chair and listen, others will be more inquisitive and want to know the reasoning behind any advice you’re giving out. It might be worth making up some home care cards that patients can take away with them as a handy reminder, you can even include some short explanations and reasons why.
 
Tasters
How about creating small goody bags for patients to take away after their check up? You could include your home care guidelines, perhaps some other handy leaflets and some samples of products that you keep in stock. You never know, those tasters may go a long way to boosting your product sales in the future.
The use of interdental aids can be a great tip for patients to keep their oral health in top condition. If you’re going to create a practice advice plan then including a section on cleaning between the teeth is vital. Patients need to be aware of the fact that these tooth surfaces also need their care and attention. Using interdental brushes to remove food particles and plaque is a good way to keep the teeth clean and the gingiva healthy.
 
The right direction
Ideas and opinions may vary on the subject of brushing technique but standardising it in your own practice, with a
full team approach, is a step in the right direction. The most important thing is ensuring that your patients’ teeth and gingiva are healthy. Offering consistent advice and interdental tools can help reach these goals.