Planning for the future

A welcome at the stand at Dental Showcase.

As my first anniversary with IndepenDent Care Plans fast approaches, I thought it appropriate to provide a brief overview into what has been an exciting, hectic and extremely interesting period for myself and the group.

Entering the dental industry with no previous experience and having enjoyed a career of over 25 years in retail, it was interesting to notice the similarities between both sectors. It was intriguing to be entering a different industry in the midst of a particularly difficult recession, and I was interested to see what impact this was having in dentistry circles, compared to my experiences on the high street.

The obvious and most important similarity that exists is that of the company/client relationship which from the company’s perspective is apparent in two major formats, namely the relationship between us and our member dentists, and the dentist and patient.

Like most companies, as part of our business strategy, we have a number of key objectives with the largest proportion of our goals focusing on the valued relationship with our existing members.