Refurbishment in a roller coaster year

A look at how recent ups and downs have helped shape the development of one business.

Judith Kinnear is the principal of the Quadrant Dental Practice in Epsom, Surrey. She purchased the business in July 2019 having worked there as an associate since 1997 and, as she explains, it has been a roller coaster of an experience. She and her husband, David, not only increased the size of the team, but also refurbished the practice to accommodate the improved and expanded services – and this was during lockdown.

Judith explains, "It has been quite a year of learning, ups, downs and hard work, refurbishing the practice as well as upgrading our IT and practice management systems. We now work with two associates, both of whom work four/four-and-a-half days a week; and two part-time hygienists, who share a surgery. We have introduced a periodontist, as well as an oral surgeon placing implants in-house, which means combining specialisms and general dentistry under one roof. We will also be offering sedation for our more anxious patients so that we can help them to receive the dentistry they deserve. I have a team of four dental nurses and two reception staff; and a full-time practice manager."